The ITAD difference

ITAD’s approach to developing technical information is based on three core pillars:
Integration
Integration
We look at the bigger picture to make sure every piece of content is viable, effective and relevant to your users.
Integration
Our approach identifies and works with your compliance needs to maximise productivity and minimise your risk because nothing is done in isolation. We consider every aspect of what you need, from exactly how your people will use the information, to how it will be managed and updated.
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Quality
Quality
We’re proudly persistent, driven to achieve an exceptional level of accuracy and quality to meet your compliance needs.
Quality
Our extensive experience in defence means we understand the importance of accuracy. And we also understand the potential ramifications of compliance gaps. We apply the highest standards of quality and integrity to all our technical communication.
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Consultation
Consultation
We work closely with you to understand your business, processes and industry so that we can customise the optimal solutions.
Consultation
We don’t provide off-the-shelf content packages. We consult with you, digging deeper to identify your exact information and support needs, so that the content we develop is completely aligned with your purpose.
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Proven experience across multiple industries

ITAD works with leading national and international clients in the defence, mining, explosives, engineering, government, manufacturing, technology and material processing industries. We develop customised technical and business information that saves you time, effort and money.

Across all of our services, our goal is to equip your organisation with high-quality technical information that’s user-specific, sustainably supported and integrated with your existing systems. Our comprehensive approach is the difference that makes your business productive, and gives you complete confidence you’re compliant now, and into the future.

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OUR SERVICES

Logistic Support
Our exceptional planning, oversight and attention to detail gives you a completely integrated logistics support system that drives efficiency and productivity.
Manuals and Procedures
Easy to understand, logical and process-based, our manuals and procedures are fit-for-purpose and tailored for your specific users.
Risk and Quality Compliance
We focus on consultation and integration so that your compliance documentation is watertight, workable and simple to implement and use.
Business Systems Support
From records management to developing policies or review processes, our suite of business systems support services is integrated, functional and customised.
Training Design and Development
Because we gain an in-depth understanding of your organisation, industry and people, our training content is more user-focused and integrated.
Crisis and Emergency Management (CEMS)
We complete a detailed consultation process and consider every aspect of your business needs to deliver compliance-based CEMS that works for you.

“We needed a Business Continuity Plan very quickly to meet Government and company requirements. ITAD provided valuable help and suggestions to meet the deadline, align with needs, and reduce ongoing support and maintenance.“

Health and Safety Manager
Global mining and metals company

“We needed to develop technical manuals to support our products, especially to meet our military customer needs.
ITAD could provide advice and support to meet all our needs, including specialised defence format and content, and to our varying timeframes.”

Defence Project Manager
Defence industry manufacturer

“We had a large and complicated manual, written over 20 years ago, that was core to our business. We struggled with updates and trying to make it fit with the changes to our business. With support from ITAD, we divided the content into logical and modular documents to better suit our needs. Now we have good working level content which is easy to use and keep current.”

Asset Manager
global ASX 100 Company

“Our task was to review some incident management documents and develop training for a local branch of a global mining and resources company. ITAD had created the manual using Plain English as a guide. The manual was easy to read and understand. It was one of the best I have reviewed in almost 20 years in this job.”

Mining Services Provider
General Manager

The ITAD Team

ITAD is led by highly experienced Technical Communicator, Dave Newdick. Dave’s 22-year career as an Avionics Technician in the Air Force included roles as a Logistics Engineer, Spares Assessor and Technical Manual Writer. His knowledge and skill set gives him a unique ability to develop technical and business content that’s accurate, compliant and integrated with your existing systems.