Business Systems Support

The connecting link that optimises your business systems.

A comprehensive suite of business systems support services

 
Customised and integrated support, from documents and records management through to process flows, business procedures and review processes.

HOLISTIC, SUSTAINABLE SUPPORT FOR YOUR BUSINESS

We carefully consider every aspect of your business systems to customise functional and effective support enabling you to achieve your desired outcomes. ITAD is highly experienced at writing for clients in the defence, engineering, explosives, mining and manufacturing industries.
Document Systems and Frameworks
Comprehensive document systems and frameworks that link every process and procedure, optimising business efficiency and compliance.
  • Document frameworks that enhance your compliance
  • Integrated and aligned with your existing systems and programs
  • Consultative approach with internal and external input
Document and Record Management
ITAD can review and assess your existing documentation and record management systems to identify compliance gaps and recommend improvements.
  • Reviews and updates
  • Process flows and templates
  • Effective version control and archive procedures to enhance compliance
  • Privacy and security management considerations
Policy and Procedures
Our experience in developing and implementing business policy and procedures helps you meet your specific compliance obligations.
  • Document and records needs analysis
  • A comprehensive and logical approach
  • Written for the user
  • Written in Plain English
Business Processes
We develop customised and logical business processes that are functional and aligned to your compliance needs.
  • Business-focused processes
  • Easy to read and follow
  • Integrated and linked to enhance efficiency and compliance
Compliance-based Content
ITAD produces content, in all formats, developed from compliance information. We’re experienced in developing content for clients with a multi-state footprint to align and simplify processes, drive efficiency and meet compliance.
  • Standardised for all your areas of operation
  • Helps your team maintain compliance wherever they are located
  • Simplifies processes and systems to one standard system
  • Compliance changes, including legislation updates, that trigger content reviews to maintain compliance
Review and Update Support
Tailored and integrated support to review and update your technical communication so that it remains compliant across all formats, processes and systems.
  • Regular compliance reviews
  • Updating content following an incident, or to address compliance changes
  • Developing additional content if required
  • Integrated approach means no update is developed in isolation

If you’d like to find out more about our business systems support services, our consultative approach and our proven experience, please get in touch.

Contact Us

“We needed a Business Continuity Plan very quickly to meet Government and company requirements. ITAD provided valuable help and suggestions to meet the deadline, align with needs, and reduce ongoing support and maintenance.“

Health and Safety Manager
Global mining and metals company

“We needed to develop technical manuals to support our products, especially to meet our military customer needs.
ITAD could provide advice and support to meet all our needs, including specialised defence format and content, and to our varying timeframes.”

Defence Project Manager
Defence industry manufacturer

“We had a large and complicated manual, written over 20 years ago, that was core to our business. We struggled with updates and trying to make it fit with the changes to our business. With support from ITAD, we divided the content into logical and modular documents to better suit our needs. Now we have good working level content which is easy to use and keep current.”

Asset Manager
global ASX 100 Company

“Our task was to review some incident management documents and develop training for a local branch of a global mining and resources company. ITAD had created the manual using Plain English as a guide. The manual was easy to read and understand. It was one of the best I have reviewed in almost 20 years in this job.”

Mining Services Provider
General Manager

FAQs

Can I buy an off-the-shelf content package?

We don’t provide off-the-shelf content because every business is different. If your content doesn’t fit your business, it simply won’t be used. We collaborate closely with you to identify your specific needs so that your technical content is viable, relevant and adhered to by your people.

If it’s customised, does this mean your service costs more?

Our tailored approach actually saves businesses money and time, and reduces potentially costly risks. Because we consult closely with you, we develop only what you need, and we work with your existing resources as much as possible.

Why can’t we handle technical communication internally?

Your people are the subject matter experts. We specialise in asking the right questions to draw out salient information before converting it to high-quality content that meets your specific needs. We have the knowledge, skills and experience to develop technical communication in the most accurate, streamlined and efficient way. Your experts then review and approve the final content.

How can you write for my industry if you don’t work in my industry?

Our technical communication processes and methodologies are transferrable across industries. Using the technical and industry knowledge gleaned from your identified subject matter experts, we work closely with you throughout the entire process using a planned process to develop, review and approve all content.

Can you help us if we just need a single document?

Yes, we can develop technical content from a single document right through to a complete system. We specialise in ensuring that each document is integrated with your existing systems and processes.

Do you just supply written content?

We supplement our written content with high-quality visual support wherever appropriate. Our graphically enhanced images and illustrations are integrated within the documentation to optimise user understanding.

Everything starts and ends with consultation

Every client’s content needs are different, and that’s why we look at the whole picture instead of a single piece of information or a single procedure. Through our close consultation process we can help identify any gaps that may impede the viability and use of the information. We can also help with:

  • Business analysis
  • Needs analysis
  • Project management
  • Change management